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WHAT DOES THE CAR RENTAL INSURANCE COVER?
In most cases, the damage refund insurance package covers: • Car hire excess • Accidental damage to windows, tyres, undercarriage, and roof • Loss or damage of rental car key(s) • Loss of personal Possessions. Further information, as well as the exact costs covered, can be found in the Damage Refund Insurance Terms and Conditions at the time of booking. Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you purchased our insurance product, you will be reimbursed for the excess amount charged by the car rental agent. Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. This deposit, or excess amount, can vary depending on the rental conditions, but will be clearly stated in your rental voucher.
HOW MUCH WILL I NEED TO PAY FOR FUEL?
The fuel policy is determined by the car rental agent and in most cases is also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are:
Pick up full, return empty – Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel.
Pick up full, return full – Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated. This fuel policy may also be referred to as Pick up quarter full, return quarter full or Pick up half full, return half full.
Pre Purchase Fuel with Partial Refund – Your car will be provided with a full tank of fuel for which you will need to leave a deposit at the rental desk. Upon return of the car you will be refunded for the unused fuel and charged an admin fee. Please find the fuel admin fee charge in the above paragraph . The admin fee is non-refundable regardless of the amount of fuel upon return. The admin fee may fluctuate depending on car rental supplier.
We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.
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